Where does Case-Mate ship?
Case-Mate offers a FREE standard shipping option in the domestic United States. We also ship internationally. If you don’t see your country in the shipping options, reach out to our Customer Support team at support.case-mate.com and they can provide you more information.
How long until my order ships after payment?
Monday - Friday, your order typically ships the SAME DAY it was placed up to 2 PM EST!
During peak times, like Black Friday and Cyber Monday, your order may ship up to 24 hours after it was placed.
What shipping services can I get and how much does it cost?
For domestic orders: We love our customers, so we offer FREE Standard Shipping through USPS! We also offer Flat Rate Expedited options to make sure you get what you need, when you need it:
- UPS Second Day Air - $15 flat rate
Example: If an order is placed before 2:00 pm (EST) on a Thursday = It will ship on Thursday; the weekends are not included – It will typically be delivered on Monday.
- UPS Overnight Air - $20 flat rate
Example: If an order is placed before 2:00 pm (EST) on a Friday = It will ship on Friday; the weekends are not included – It will typically be delivered Monday.
For international orders: We use UPS to ship to your country. Then your order is picked up by your local carriers. We offer a flat rate of $25 on all international orders.
How long will it take for my order to be delivered?
Domestic Free Shipping Option: your order typically will arrive 3-7 business days after payment has cleared. Final delivery is at the carriers discretion.
Expedited Services: your order should arrive at the chosen service level. Please note, orders are shipped same day up to 2 PM EST and carriers do not deliver on weekends or holidays, which could effect when you receive your order. Final delivery is at the carriers discretion.
International – delivery time will vary based on location. We’ll provide you with all the information necessary for you to keep an eye on your order.
Does Case-Mate exclude any addresses?
Due to carrier regulations, we can only ship to P.O. Boxes using our Free Standard Service – no express shipping.
How will I get tracking information?
Tracking is available as soon as your order ships - typically, within 24 hours after your order is placed. We’ll provide tracking links via email after you’ve received your order confirmation.
How do I use the tracking information?
You can view tracking via the link in the shipping confirmation email. You can also copy the link and paste it into the carrier's website.
For International customers, once in country your order may get a tracking number from your home countries carrier.
For international shipping only:
Because of the variety of in country carriers, customs policies, and international laws it is Case-Mate’s policy to issue a replacement only after two months of your order not arriving. If an international customer has not received their order after two months, only then will Case-Mate send out the replacement. If the two month time period has not lapsed, no replacement will be sent until that time limit is reached. However, our Customer Support team will do all they can to help track down your order.