Accessibility Assistance

Our Commitment to Accessibility

Case-Mate is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.

This accessibility statement applies to the Case-Mate website at https://case-mate.com/

We are continuously striving to meet and exceed the Web Content Accessibility Guidelines (WCAG), which are recognized globally as the standard for web accessibility. Our goal is to ensure that our website is accessible to the widest possible audience, regardless of ability or technology.

Conformance Status and Ongoing Remediation

We are actively working to ensure our website conforms to the Web Content Accessibility Guidelines (WCAG) 2.2 Level A and AA, which are the globally recognized standards for web accessibility. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

We acknowledge that we are currently working to remediate accessibility barriers on our website. We are making ongoing efforts to improve compatibility with assistive technologies, including screen readers such as JAWS, NVDA, and VoiceOver. We continuously evaluate our website against WCAG standards and prioritize accessibility enhancements in our development process.

Case-Mate Inc. has engaged accessibility experts to:

  • Conduct regular live-user accessibility testing with individuals who use assistive technologies

  • Perform ongoing accessibility audits and quality assurance testing

  • Provide remediation support and guidance

  • Ensure continuous improvement of our website's accessibility

Applicable Standards and Legislation

We reference the following standards and laws when working on our web accessibility efforts:

  • WCAG 2.2 (Web Content Accessibility Guidelines) Level A and AA

  • Americans with Disabilities Act (ADA) - U.S. federal civil rights law

  • Section 508 of the Rehabilitation Act - U.S. federal accessibility requirements

Feedback and Contact Information

We Welcome Your Feedback

Your feedback is essential in helping us improve accessibility for all users. We want to hear from you if you encounter any accessibility barriers on our website or have suggestions for improvement.

We aim to respond to accessibility feedback within 5 business days.

When reporting accessibility issues, please provide:

  • The specific web page or section where you experienced the issue

  • A description of the problem you encountered

  • The assistive technology you were using (if applicable)

  • Your contact information so we can follow up with you

Alternative Access

If you are unable to access any content or use any features on our website due to an accessibility barrier, please contact us using the information above. We will work with you to provide the information, item, or transaction you seek through an alternative communication method that is accessible to you, consistent with applicable law.

This may include:

  • Providing product information via email or phone

  • Assisting with order placement through customer service

  • Offering alternative formats for content

  • Other reasonable accommodations as appropriate

Third-Party Content

Throughout our website, we use third-party services such as payment processors, social media integrations, and content delivery networks. While we encourage all vendors to provide accessible content and we work to ensure integrations are accessible, some third-party content may present accessibility challenges that are outside of our direct control. We are committed to working with vendors to address these issues when they are identified.

Our Ongoing Commitment

Case-Mate views accessibility as an ongoing effort, not a one-time project. We are committed to:

  • Regular accessibility testing and audits

  • Training our development and content teams on accessibility best practices

  • Implementing user feedback to continuously improve

  • Staying current with accessibility standards and best practices

  • Maintaining partnerships with accessibility experts

This statement was last reviewed and updated on October 14th, 2025.