Please see below for frequently asked questions regarding returns and refunds.

How long will it take me to receive my warranty replacement?

Once your claim has been approved and have finalized your replacement order, the delivery time with standard shipping for domestic orders is 5 to 7 days.

International orders may take 10 to 12 days once processed.


I returned an item. When will I receive my refund?

All returns are processed within a few business days once they are received at Case-Mate. Refunds are processed back to the original method of payment. We recommend allowing up to 5 business days for the refund to your reflect on your account. Processing time may vary depending on the financial institution.

I was sent the wrong item. What should I do?

Our experienced Customer Support Team can help you get the right item. Please SUBMIT A REQUEST and we will be happy to get this corrected for you!


Can I return an item for refund that I purchased from an authorized re-seller?

Unfortunately, returns and exchanges would need to be made directly with the seller as the financial transaction did not happen with Case-Mate.

We can assist if there is a defect with the item. You can file a warranty claim for any manufacturing defect.

We ship worldwide! Our express international shipping service gets your order around the world quickly.

International orders may be subject to duties and taxes. We pre-collect duties and taxes at checkout, so in most cases you will not be responsible for paying them upon delivery.

Carrier details will be sent via email once your order ships. Please allow up to 10 days for delivery.

For more information, visit our Shipping Policy Page.