On most orders*, Domestic and International, you may return item(s) purchased on Case-Mate.com for any reason within the first thirty (30) days from the date of shipment for a refund.
Note: Shipping charges are NOT refundable.
The Case-Mate Returns Center will guide you through the returns process and in most cases, a pre-paid return label will be provided so you can easily return your merchandise. You may also be offered an Instant Refund Credit that is optional for use in the event you are needing to make an exchange.
If for any reason the item you are asking to return is ineligible and you feel this is an error, please SUBMIT A REQUEST here. Certain items and order types may trigger this and we are happy to assist if needed!
If you need to replace an item due to a defect or damage, view our Warranty Policy to determine if you are eligible for a replacement.
*INTERNATIONAL ORDERS* you may return item(s) for a refund within the first thirty (30) days from the date of shipment for a refund. Please SUBMIT A REQUEST here. to customer service for a return authorization. Return shipping is the customer's responsibility. Returned items are processed as refunds. Original shipping charges are not refundable.
*Cloth masks, Mask Filters, and Cleanscreenz Phone Cleaning Wipes: These items are not eligible for a return or exchange for any reason due to the personal use nature of the product. If you feel the product is defective for any reason, please contact Customer Service within 30 days of purchase.