On most orders, Domestic and International, you may return item(s) purchased on Case-Mate.com for any reason within the first thirty (30) days from the date of shipment for a refund.

Note: Shipping charges are NOT refundable.

The Case-Mate Returns Center will guide you through the returns process and in most cases, a pre-paid return label will be provided so you can easily return your merchandise. 

We partner with Happy Returns by PayPal to offer box-free, printer-free, and sustainable returns. Start your return online, select the items you wish to return and tell us why. Then, locate a Return Bar near you and use the QR code emailed by Happy Returns to complete your return drop-off in less than a minute.

Sale Items: All sale items are final sale and not eligible for a refund. If you feel the product is defective for any reason, please contact Customer Service within thirty (30) days of purchase.

Cloth masks, Mask Filters, and Cleanscreenz Phone Cleaning Wipes: These items are not eligible for a return or exchange for any reason due to the personal use nature of the product. If you feel the product is defective for any reason, please contact Customer Service within 30 days of purchase.

For more information, visit our Return Policy Page.

We ship worldwide! Our express international shipping service gets your order around the world quickly.

International orders may be subject to duties and taxes. We pre-collect duties and taxes at checkout, so in most cases you will not be responsible for paying them upon delivery.

Carrier details will be sent via email once your order ships. Please allow up to 10 days for delivery.

For more information, visit our Shipping Policy Page.