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Return Policy
When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for FREE.
If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy.
On most orders*, domestic and international, you may return item(s) purchased on Case-Mate.com for any reason within the first 30 days from the date of shipment for a refund.
Note: Shipping charges are NOT refundable.
The Case-Mate Returns Center will guide you through the process, and in most cases, a pre-paid return label will be provided so you can easily return your merchandise.
We partner with Happy Returns by PayPal to offer box-free, printer-free, and sustainable returns. Start your return online, select the items you wish to return and tell us why. Then, locate a Return Bar near you and use the QR code emailed by Happy Returns to complete your return drop-off in less than a minute.
International Shipping
Keep it classy with the Karat Granite MagSafe Phone Case for the iPhone 16 Plus. Featuring white granite and gold accents for a modern twist on this timeless look. We know how much you love your phone, so feel confident knowing it’s safe with 12-foot drop protection while strong built-in magnets allow for easy MagSafe accessorizing and charging.